Standing Out from the Rest
Looking back, Ruth shared several stories about the experience that made her think we were the right choice for them. But there’s one story that stood out the most—how we were able to complete the onboarding process during the lockdown at the beginning of COVID-19.
“We went into lockdown the week of onboarding…Chris [Jordan] came on-site…he’d been on site maybe a day and a half asking lots of questions, taking lots of photos…I was quite impressed. It’s very comprehensive…He just got into the room and did what he needed to do…then the lockdown happened.”
Two years into the pandemic, most businesses have adapted to remote work. But back then, there was a lot of uncertainty and businesses were just figuring out how to make it work.
For a lot of IT companies, the lockdown would have caused delays in the onboarding process. But not for us. We were able to quickly adapt and finish the onboarding process remotely.
Ruth shares that “I know Chris had to work probably a lot harder than he would normally because doing things remotely is very, very tough…it’s not that instant, you know. He can’t just walk in the office, sit down and do what he needs to do…it was video calls, it’s timing…it does make it a lot harder; however, it worked exceptionally well.”
Final Thoughts
The team at Wilson Harle is happy with the decision to switch to iT360. While there are still some projects we currently finishing up, Ruth says:
Considering the circumstances, it was pretty impressive how [the onboarding] happened…what I liked the most about the onboarding process was the communication…[Chris and I] talked many times a day…we chat a lot of times…he got online, found the right people to talk to…he made it work.
We’re proud of the work we did for Wilson Harle and we’re grateful for the feedback that Ruth has given us.
If you’re looking for an IT partner that will treat you as a priority and not an afterthought, contact us today. We’d love to chat with you about how we can help your business achieve its goals.