Going The Extra Mile
What ultimately put iT360 ahead of its competitors was the eagerness to understand the specific business requirements of AR & Associates—the same approach we use for all our clients. Here’s what Sandy has to say about this entire experience:
iT360 really shone to me…the prompt delivery of a proposal was incredible. It was provided to us in a very professional way within a couple of days. I can see the breadth and depth of knowledge…even though we had software programs that they weren’t familiar with, they were keen to understand them…I was very impressed with the enthusiasm by Dave, CEO, and also the technical team to go and get more information about what these software programs are so they can better equip their help desk support team. It was a really interesting exercise and we’re really thrilled to have iT360 onboard.
Sandy Sharp, Business Support Manager
One of the things that reassured Sandy and the directors at AR & Associates with their decision to switch IT providers is the feedback from 12d Synergy—which was that they were really impressed with the level of understanding and experience iT360 had brought to the table.
Instead of winging it, or worse, lying about our knowledge on a software AR & Associates rely on heavily, we went the extra mile to learn more about these tools. We hopped on calls and met with them in our office to discuss their requirements in detail.
It’s this level of commitment that can be found throughout our organization and is reflected in the service we provide to all our clients.
An IT Partner You Can Count On
During our interview with Sandy, she shared a common pain point a lot of businesses often have when dealing with other IT providers—which is not having systems in place to allow for continued support if something happens.
At iT360, we take pride in having an entire team of professionals providing services to our clients. If one person is out on vacation or sick, there’s an entire team ready to step in and support the client’s needs.
Closing Thoughts
iT360 has since successfully onboarded AR & Associates and is providing them with reliable 24/7 IT support for their business. We are delighted with the progress of our new relationship, and we anticipate providing AR & Associates with even more services in the near future.
When I think about where we’ve come from and where we’re at now, having that peace of mind that there’s a company with a number of people and experts in their field behind us. Certainly, I think helps the directors sleep better at night.
At iT360, we believe that no business should have to suffer from a lack of quality support. With the right IT partner, you can have an entire team behind you ready to provide professional and reliable services that are tailored to your business needs. Reach out today to book a free consultation to learn more about how we can help!