iT360 Testimonials & Reviews

At iT360, we are proud to have a collection of satisfied customers. Our testimonials provide readers like you with an insight into the quality and level of service you can expect when working with us. Through our customer stories, you will see firsthand how our services bring real results and improved outcomes that make a difference in people’s lives. We invite you to explore our testimonials page and see for yourself why so many have trusted iT360 as their partner in success.

Probably at least 3 hours of sleep at night. It was a bit of a worry where we were before.

(when asked about the difference between their previous provider and after partnering with iT360)

Andrew Robbie
General Manager, Metal Image

Service is with this company is outstanding. The whole is friendly, patient and eager to attend to any IT issue. Highly recommended for IT services.

Louise Whelan
Louise Whelan
Exec. Assistant, Bellingham Wallace

Considering the circumstances, it was pretty impressive how [the onboarding] happened…what I liked the most about the onboarding process was the communication…[Chris and I] talked many times a day…we chat a lot of times…he got online, found the right people to talk to…he made it work.

Ruth Moxley
Office Manager, Wilson Harle

We love dealing with the team at IT360. Professional, highly ethical and just the nicest bunch or people you can imagine. Highly Recommend

Matt Rummel, Exceed
Matt Rummel
Sales Director, Exeed

We’ve been working with them since 2010. It’s a relationship, rather than just being our IT provider, and I really like that. I build relationships with people, so I want to have more than a cold, hard conversation about the business.

Grace Ikiua | CEO | Good Seed Trust
Grace Ikiua
CEO, Good Seed Trust

I know Chris had to work probably a lot harder than he would normally because doing things remotely is very, very tough…it’s not that instant, you know. He can’t just walk in the office, sit down and do what he needs to do…it was video calls, it’s timing…it does make it a lot harder; however, it worked exceptionally well.

Ruth Moxley
Office Manager, Wilson Harle

Awesome to deal with as a partner. iT360 has a great, committed team and is very capable.

Tom Fraser
HPE

The security aspect is quite interesting. You don’t realize how important it is until you have an incursion…we’ve certainly learned the hard way. And learned a couple of times that the security of the network is important.

Bryce Howard, CEO, Farro Fresh
Bryce Howard
CEO, Farro Fresh

Fast, professional and friendly. Love having IT360 at the other end of my keyboard when I can’t figure out what my computer is up to. Totally recommend.

Alaina Phillips
Electropar Preformed Line Products

Great service and very practical – something that seems rare in IT organisations … they have a willingness to offer practical solutions rather than simply propose a multitude of options.

Ben Skelton, General Manager, Bellingham Wallace
Ben Skelton
General Manager, Bellingham Wallace

The fact that the initial consultation was free really did help. It set us up for success. We got enough information from the audit to know we needed to invest some money into updating critical areas and it seemed a reasonable amount of money too.

Beth Shean Trust Logo
Miriam Milson
Administrator & Manager, Beth Shean Trust

When we actually went live, it all just happened. I know there was a lot of work in the background with Chris working with our IT guys (the encumbents) and that was all handled really professionally. It almost just happened without me knowing. I was busy doing something and the date rolled around and we were live.

Andy Corbett, Commercial Manager, Pipeline and Civil
Andy Corbett
Commercial Manager, Pipeline and Civil

For me, the fact that we don’t have to worry about it [security and uptime of systems], it’s superb…we’re continuing to have a great relationship and a great outcome from working with iT360.

Bryce Howard, CEO, Farro Fresh
Bryce Howard
CEO, Farro Fresh

When I think about where we’ve come from and where we’re at now, having that peace of mind that there’s a company with a number of people and experts in their field behind us. Certainly, I think helps the us sleep better at night.

Sandy Sharp
Business Support Manager, AR & Associates

Fast, professional and friendly. Love having IT360 at the other end of my keyboard when I can’t figure out what my computer is up to. Totally recommend.

Tracey Sharp
Tracey Sharp
Project Assistant, Odyssey House Trust

Just wanted to pass on my sincere thanks to you and whole iT360 team for helping to support QES over the last week as we’ve geared up to operate remotely. It is a frantic rush for us and we know that a lot of your customers will have been bombarding the team with a similar volume of requests.

Your team have been very supportive and despite the workload have still been there for us. I’ve received really positive feedback from my team about how helpful the iT360 techs have been. We all really appreciate the support.

Grant Davidson, CEO, QES
Grant Davidson
CEO, Quality Education Services (QES)

One of the things that I was really grateful for was right from the minute of conception where we had our first meeting, to when it rolled out, it was very, very quick…the issues that we were having with the previous company, we didn’t have to deal with them for very long once iT360 came on board and we signed up with them.

Eleanor Lefever, Office Manager, DHC Consulting Group
Eleanor Lefever
Office Manager, DHC Consulting Group

Fantastic company to deal with. The best and most responsive help-desk I’ve experienced in my entire career!

Grant Davidson, CEO, QES
Grant Davidson
CEO, Quality Education Services (QES)

Below is an excerpt from my All Staff Support Services update that went out Friday morning. I would like to expand on this and thank all your frontline staff for assisting so many of our users. To have 100 staff working remotely and the whole organisation still connected within about three days is a big effort.

This has been an unprecedented event for iT360 and all IT providers. The team at iT360 have been tireless in supporting us and we now have at least one hundred staff working remotely in some capacity, through a mixture of Odyssey devices and personal devices…Having cloud-based mail and Microsoft Teams has enabled the Odyssey family to stay in touch and seamlessly continue to deliver a quality service to our Whai Ora.

Glenn Manson, CFO of Odyssey NZ
Glenn Manson
Chief Financial Officer, Odyssey

iT360 really shone to me…the prompt delivery of a proposal was incredible. It was provided to us in a very professional way within a couple of days. I can see the breadth and depth of knowledge…even though we had software programs that they weren’t familiar with, they were keen to understand them…It was a really interesting exercise and we’re really thrilled to have iT360 onboard.

Sandy Sharp
Business Support Manager, AR & Associates

I have had 12 years of experience working with iT360 as my client. They are always easy to deal with, friendly, professional, encouraging and of course importantly, good payers! I realize this review page is probably for their clients to review, but I believe the true test of a company is not what is seen, but the workings of the company/people behind the scenes. I highly recommend anyone to deal with them.

Kirsty Harkness

Personally, whenever I lodge a ticket, when I do get a phone call, the technician often sorts out another few issues at the same time.

Always effortlessly.

The speed that my issues have been solved have minimised both my frustration and downtime and I know that whatever has been learnt is being documented to save time in the future.

I can’t thank you all enough.

Eleanor Lefever, Office Manager, DHC Consulting Group
Eleanor Lefever
Office Manager, DHC Consulting Group

[The cyber security audit] puts its contents in a controllable context for me…having a review time, identifying the 6-7 different domains to look at, seeing where you are, then clearly knowing what kind of things we can work on to bring us up to an acceptable level. I found it extremely helpful.

Beth Shean Trust Logo
Miriam Milson
Administrator & Manager, Beth Shean Trust