Waterware Streamlines Operations with iT360

Streamlining Finance Ops with AI & Automation at Waterware

Waterware's finance team was grappling with a significant challenge: a manual, time-consuming, and error-prone process for handling sales orders and purchase order reconciliations. This heavy workload not only increased the risk of inaccuracies but also diverted valuable time away from more strategic initiatives. Discover how iT360 provided Waterware with a solution to overcome these hurdles and achieve greater efficiency.

Company spotlight

Waterware is a privately owned and run NZ family business, established in 1989.

For over 25 years they have been a specialist importer and distributor of quality bathroomware, plumbing and central heating products.

They are an established industry supplier who have built their reputation as being technical experts of what they sell.

Their full time technical team is dedicated to designing, training, trouble shooting and supporting the installer network to ensure their products get installed properly.

They offer component equipment and or packaged solutions for bathrooms, kitchens, plumbing and central heating.

Their technical plumbing and heating products come from leading European manufacturers for which they can guarantee product quality and assured after sales service.

industry

Bathroom, Kitchen, Heating & Plumbing

Year founded

1989

Services provided

We are a specialist importer & distributor of products for plumbing, central heating & bathroomware NZ wide

Challenge

Waterware’s finance team faced a time-intensive and error-prone process when manually raising sales orders and reconciling purchase orders against invoices. The workload was high, the margin for error was real, and valuable time was being lost to repetitive tasks.

“It’s very time consuming to manually raise sales orders and reconcile POs with invoices. We had to take great care entering everything correctly to avoid mistakes.”
— Danielle, Waterware

Our Approach

iT360 worked closely with Waterware to deliver a tailored AI & Automation solution focused on reducing manual intervention in their PO and invoice workflows.

From discovery to implementation, our team took full ownership of the outcome. Dave (from our automation team) was instrumental in aligning the solution with Waterware’s specific needs, ensuring accuracy, ease of use, and long-term sustainability.

“Amazing – Dave has been great to work with and very helpful in explaining how the tools work.”
— Danielle, Waterware

The Impact

Since implementing the solution, Waterware has seen an immediate reduction in manual workload. The process is now faster, more accurate, and allows their team to focus on higher-value tasks.

Key outcomes:

Reduced manual workload
Immediate results post-implementation
Improved accuracy in data entry and reconciliation
Strong collaborative partnership

“The immediate value for me is how it is ingesting information from a PDF and applying it into our workflow. This is the start of a much better way of doing things.”
— Danielle, Waterware

What’s Next?

While it’s still early days, the groundwork is set for expanding automation further across Waterware’s finance team. This initial success highlights how AI can unlock real productivity and pave the way for smarter business operations.

“I just want to reiterate that whilst I am using this in its early stages, it is hugely promising and exciting.”
— Danielle, Waterware

Why It Matters

This case is a clear example of iT360’s value in action: simplifying technology, securing growth, and taking ownership of outcomes.

We’re not just implementing tech — we’re empowering our clients to grow better.

Hear From Our Clients

IT that revolves around you

Personally, whenever I lodge a ticket, when I do get a phone call, the technician often sorts out another few issues at the same time.

Always effortlessly.

The speed that my issues have been solved have minimised both my frustration and downtime and I know that whatever has been learnt is being documented to save time in the future.

I can’t thank you all enough.

Eleanor Lefever

Office Manager, DHC Consulting Group

Service is with this company is outstanding. The whole is friendly, patient and eager to attend to any IT issue. Highly recommended for IT services.

Louise Whelan

Exec. Assistant, Bellingham Wallace

Is your IT hurting or helping?

iT360 has been helping Kiwi businesses for over 25 years use technology to their advantage. It’s about time we do the same for you.

Streamlining Finance Ops with AI & Automation at Waterware

Company spotlight

Key outcomes:

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