DHC Consulting Group Today
Today, DHC is one of iT360’s managed services client. This move has been a gamechanger for Eleanor and the rest of the team.
The speed that my issues have been solved has minimised both my frustration and downtime and I know that whatever has been learned is being documented to save time in the future.
One of the things that set us apart from other IT providers is IT Direct. This lets every member of your company access our team of IT experts. You no longer have to wait for someone to fix your computer or answer your questions.
Eleanor and the team use IT Direct daily, whether it’s for something as simple as resetting a password or asking more complex questions about their system.
Whenever I lodge a ticket, when I do get a phone call, the technician often sorts out another few issues at the same time…always effortlessly…this is quite a different way of operating from the previous IT company.
When we asked Eleanor if she can summarize her experience of switching IT providers, she said, “my time was never wasted.”
This sums up the fact that you shouldn’t settle for mediocre services and the importance of working with an IT provider that is both proactive and has a vision. One that can anticipate the needs of their clients and provide solutions even before they know they need it.
If you’re looking for an IT provider that will take a proactive approach to your business, contact us today. We’ll be happy to discuss how we can help you run your business seamlessly.