Get to Know the iT360 Family

Meet Our Service Team

Know the People Behind Our High Customer Satisfaction Ratings

At iT360 we are exceptionally proud of the service that we provide. Service made possible by all our committed and amazing people.

Meet our iT360 Service Rockstars; the individuals that help keep our client’s businesses running behind the scenes. From setting up all new clients, and overseeing our existing ones, troubleshooting, to taking calls, to setting up PC’s and laptops to many other unseen mishaps that might occur, our Service Team have you covered.

Chris Jordan, Onboarding Engineer and Service Desk Captain

Customer Service Manager

Chris Jordan

Soft spoken but packs a punch, Chris is extremely passionate about Customer Experience and recently became iT360’s new onboarding engineer. This means all new customers are assured of a great experience when they choose iT360 as their new IT Services provider. This iT360 Service Rockstar averages a 99% Positive CSAT Score!

Pieter van Zyl, Senior Engineer and Solutions Architect

Senior Engineer & Solutions Architect

Pieter van Zyl

Always smiling and never afraid of a challenge, Pieter is the first to put his hands up for the difficult tasks. No one loves Security more than Pieter, so rest assured that your business is always protected and in the best hands with this iT360 Service Rockstar.

Si Oram, Remote Management Tool

Runs the Remote Management Tool

Si Oram

Si has been with the iT360 family since 2003. He runs the tool that is on all our client’s machines and servers to keep them humming beautifully from Patch Management, Backups and many others. This iT360 Service Rockstar takes full control of all the unseen IT components that most people take for granted.

Paolo Caliwag

Paolo Caliwag

This father of two when he is not serenading his family and community on the guitar, is very focused on providing excellent customer support in our Service Desk Team. This iT360 Service Rockstar is an absolute ticket machine and is genuinely one of the most caring individuals we know.

Pieter Venter

This mild mannered, good natured Senior Architect is also a drummer (true story). Even though Pieter is new to the iT360 family, he is already making inroads and has become an iT360 Service Rockstar renowned for having focus around governance and process to ensure that things flow smoothly and seamlessly for our clients.


Brodie is a young man who is willing to learn and take on challenges. He picks up things fast and utilizes his knowledge to support our clients to the best of his abilities. This iT360 Service Rockstar is definitely someone our clients and the team can rely on to deliver great service.